Comments on: Apple Customer Service

By: Pamela

Pamela — Tue, 16 Dec 2008 21:09:22 +0000

I agree that Apple has changed drastically since the old days. I bought a lap top wanting to get away from Windows and have nothing but a headache with dealing with the genius bar and insturctors. Then I found out my expensive window based phone would not down load the address book, so I had to buy an iphone which ended up being a hassel since it is not business friendly.

Most of the Apple people are very nice, but the others treat me like crap. I have a weird email address that I got back before the gmail etc came around. Because of this, to set up my email addresses, there is a little studying that must take place. I have been told to get rid of my email address, they did not care that it was on all my business cards, just major agravation.

I recently called to see if someone could set up two address books, one for mobile me and another type of address book for my sales calls. Ex: 850 phone numbers and I only need 200 or so. I was on with mobile me for over an hour, told to call the address book people, the girl was just rude and wanted to give me back to mobile me when I kept explaining this was not a mobile me solution, to writing the apple store to request knowledge on a different address book. I was told that they were not trained for this type of solution to a problem, to call mobile me again. I was on the phone & ichat for over for over 3 hours. Apple thinks like other companies. we don’t have jobs to do to support their expensive gadgets. Anyway, I agree apple can be a real stick in the mud. Truthfully I would not do it again, if I had known all the hassels.

And the problems of the laptops, it does not surprise me. This would have to be esculated to management.NOTE: “Do Not Deal with a Customer Service Rep”, they are very limited with their solutions.

By: Erin

Erin — Sun, 14 Sep 2008 04:14:36 +0000

SUE THEM!!!

By: GibGrl

GibGrl — Mon, 01 Sep 2008 23:31:51 +0000

wow I am contemplating an Apple but got foiled by their moronic credit app. maybe i will buy a Sony. FWIW my current POS Toshiba generated a class action suit. I of course knew nothing about it but i got a 35$ coupon FOR MORE TOSHIBA CRAP. SIGH.

If you guys were really successful then HOORAY, maybe a Macbook is worth it.

there is hope…

By: Joe

Joe — Sun, 22 Jun 2008 20:58:03 +0000

Purchased a MacBook last August. November of that year the hard drive ended up going, a semester worth of work gone. Jump ahead to this spring and the hard drive went once again. The people at the apple store in my area were more than glad to fix it, along with alot of shoulder shrugs and “i’m sorry’s”, as no one could give me a concrete answer as to why this was happening.

Long story short, they tried “bribing” me with a 120GB external hard-drive, “just in case” anything like this would happen a THIRD time. Ended up having a 15 minute conversation with the “assistant-manager” of the store in my area, who got more angry than I did, over what, I dont know. They’ll be sending my MacBook out today for a “new one”, I just hope it isn’t refurbished.

I have to say that the customer service with Apple so far has been awful. It’s 99.9% impossible to find an individual to go out of their way to help you. I’ll still be in contact with the regional manager in my area as to why the assistant manager had to act like a five year old.

By: Lindsay

Lindsay — Tue, 04 Mar 2008 16:21:01 +0000

Wow lucky you Holly. When I orignally emailed Steve Jobs about my laptop he refused to believe what I said and wouldn’t do anything for me. Luckily I had taken photos of my screen before the damage got severe so I had proof of the progression and talked to someone who was compassionate enough to authorize a repair. Now my laptop is fixed.
BUT I still would not recommend an Apple. Especially if this is the kind of problems they have. Problems that the company refuses to acknowledge.
Get a Dell and save yourself the hassle.
If I could go back in time, I never would have bought an Apple.

By: Holly

Holly — Mon, 03 Mar 2008 21:04:08 +0000

When they replaced the lcd for free they broke the wireless and one of the clips that hold the casing on. I sent an email to sjobs@apple.com and withing 24 hours i had a brand new macbook in my hands with all my old info transferred over.

By: Mindy

Mindy — Mon, 03 Mar 2008 16:51:06 +0000

This happened to my monitor 18 hours (!!!) after I purchased my first macbook this weekend. I’m in the process of dealing with Apple Customer Service. The people at the apple store this weekend refused to believe I didn’t drop my laptop. I’m both relieved and heartbroken to know that this happened to others.

By: Ticked Off Lemur

Ticked Off Lemur — Sun, 02 Mar 2008 22:05:38 +0000

Sounds like we have a class-action cause(s)-of-action(s) (law suit).

By: Andrew

Andrew — Wed, 27 Feb 2008 18:16:06 +0000

honestly this is why i’m probably going to pick up a used dell for like $200. that way its more or less getting cannibalized for parts if it breaks.

By: Holly

Holly — Tue, 29 Jan 2008 00:17:52 +0000

THEY ARE FIXING MINE TOO!!

I am so excited! It took probably 10 hours of my time total, but it was well worth it to not have to cover this repair.

DO NOT GIVE UP!