(The following was inspired by the complaint about pressing 7 to leave a message.)
It used to be that when you called somebody and they did not answer, their voice came on, gave you their apologies for not being available or willing to talk to you, offered you the opportunity to leave a message and then you heard a beep at which point you left your message. Lately, when I call someone, I hear the same type of message from my friend, but instead of a simple BEEP, a ladies voice comes on an spends the next 30 seconds explaining all of my choices. Leaving a message now involves listening to instructions as to what to press in order to do so.
Why do I have to press ANY number? How many options do I need? I am either going to a) leave a message, or b) hang up. I already knew how to do that. What are all of these other options I have to listen to?
“To leave a callback number, press 5 ” Why would I leave a callback number with no message? I would think that someone with such a complicated answering service must surely have caller ID.
“To page this person, press 4″ Why on earth would I want to page them? I’m CALLING them! If they can’t answer my call, or if the call cannot get through, what is paging them supposed to do?
“When you are finished, you may hang up, or press 1 for more options.” MORE options? Are you kidding me? What other options could I possibly want? I cannot ever recall finishing leaving a message and thinking “I just don’t feel like I have gotten everything out of this experience that I could have. I wish there was something more I could do to provide some closure here.” And is it really necessary to tell me to hang up when I am done? Have there been problems with people tying up the the phone lines because they left a message yesterday and have yet to hang up?
“Please leave a message at the tone” 98% of the recorded greetings already instruct me to do this, and even if they did not, what rock must somebody have been living under for them not to know to do this?
Are people even aware that their answering service is rambling on like this?
Can’t we just go back to “Hi, this is _____. I’m not here, please leave a message………BEEP”?