We reserved two Delta airline tickets in April and flew to Las Vegas in May. No problem. We had three large bags and one little bag. We checked all four in. Never in my entire life have I been charged for my bags. But guess what? Delta has a brand new baggage policy! A policy they neglected to tell anyone about! That’s right. They didn’t send me an e-mail, they didn’t call me and they didn’t TELL me when we checked our bags in at the airport. They now charge $25 for your second bag. So if you have two people and four bags they will charge you $50!!! Talk about a totally unexpected fee. If they had told us in advance we would not have brought 4 bags. We would have brought 2. So the new policy started AFTER we left for our trip. So when we went back to the airport to return home they slapped us with a $50 fee. In order to save money, we had to carry the smaller bag with us so we paid $25 for the third bag. What is SO WRONG about this is that they NEVER notified us about this upcoming new fee.
I wrote a letter to Delta and they refused to return my money. They don’t care. Bastards. In addition, I just heard on the radio that American Airlines is now charging $15 for first bags!!! I am sure all airlines will see this as a new way to nickel and dime their customers and will start adopting this policy. You can bet I will do whatever I can to fly on other airlines if I can find them without these stupid fees.
Thank you for your e-mail to Delta Air Lines.
Due to rising fuel prices - Delta’s number 1 expense - and the rapidly
changing competitive environment, Delta is raising various fees and
charges effective April 1. In addition, on May 5 we will begin charging
$25 USD for checking a second bag. These changes will make our fee
structure more in-line with other airlines and also address our
increasing cost pressures.
These increases are all in accordance with general industry practices
and we feel they are unavoidable at this time.
For the latest information on our charges please check on
www.delta.com.
While we would like to offer special consideration in cases such as
yours, we are unable to honor the many similar requests that we receive
from others in equally deserving situations. We follow a consistent
policy to ensure that we are fair to everyone who travels with us.
Accordingly, we must respectfully decline your request.
We appreciate your interest in Delta Air Lines.
Sincerely,
Steven Shaw
Online Customer Support Desk
So I wrote a second e-mail and this is how they responded:
Thank you for your most recent e-mail. We regret your continued
displeasure with our previous responses.
We fully understand that everyone faces unique circumstances and
adversities. We have received numerous requests for waivers and
exceptions, and there has been no simple way to address the various
situations. As a result, we established a consistent policy that
ensures that Delta is equitable to everyone who travels with us. Accordingly, we must respectfully decline your request.
Thank you for the opportunity to give this matter our final review. Any
additional correspondence will be kept on file.
Sincerely,
Honey Daniels
Online Customer Support Desk
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I don’t understand why they don’t just raise the ticket price to cover expenses and say your bags can go for free. Talk about stupid business models. The airlines are being run just like our government. The big bosses are making million$ every year and the customer has to keep paying and paying.
Leona Lewis on June 21st, 2008 at 2:43 pm | Link
The airlines like Delta,Air Tran and United to name a few continue to scam us. Someone needs to create an online petition to Congress to make airlines stop the fee’s and sell tickets at their true cost with at least one bag included. Most people fly with at least one bag.We need action now to stop this hokus pokus the airlines are trying to pull over our eyes by first making us think their tickets are so low and then heaping on the fee’s after you purchased the ticket online.
Bob Lacerino on January 9th, 2009 at 8:54 pm | Link